HelpDesk

Security around the clock

With our HelpDesk, Lavandoo Mobile Solutions provides a supra-corporate  and standardized service and support concept for our customers. 365 day a year - around the clock -  each customer can count on instant support in case of problems or emergencies.

More than 100 IT experts see to providing adequate solutions and implementing them quickest possible. As a member of Grouplink, Lavandoo Mobile Solutions can resort to personnel and know how of other partners if required - an advantage our customers benefit from.

In so doing, our HelpDesk intelligently unites a comprehensive service concept. Adapted to the demands of medium-sized businesses, HelpDesk places you in a position where you no longer have to  pass on high quality service and support standards of major enterprises.

A multitenant online ticket system guarantees maximum workflow transparency. Follow every change in status and have yourself notified as soon as problems are solved.



A mobile integration to Blackberry provides further convenience in service: e.g., read and open tickets at any time and anywhere. The fastest way of helping is the direct contact to the customer. 

Competent contact persons inform, help instantly or initiate necessary steps to assist you with your problems. Configurate our Helpdesk with service level arrangements according to your needs:

For example, define reaction times of service personnel individually or have us deal with warranty claims of your product manufacturer.